Big banks using small fonts are hurting their elderly customers
by Helen Said, Autistic advocate, Melbourne Australia ING Bank appears, to me, to be knowingly disinterested and contemptuous towards elderly and vision impaired customers. ING Bank no longer uses raised numbers or black fonts, and no longer uses both sides of their visa cards, to display relevant banking numbers. They have recently re-issued a visa card to an elderly person. The new card has extremely small white print on an orange background, which does not prvide enough contrast. The numbers are crammed, one under the other, on the back of the card while the front of the card is left blank. The elderly person concerned now has difficulty reading the numbers out when ordering home delivered medication from their local pharmacist and cannot easily copy the numbers while ordering products online. They never have been able to easily read their client number, when making inquiries at the bank, because it has always been printed on the back of the card in extremely small white...